Frequently Asked Questions about International Dating and MeetBrides

MeetBrides is the best online dating website where you can build what you strive for: love, family, passion and stability. Our site is safe to use, with stringent privacy policies. Beautiful single ladies are strictly verified, so you know the beautiful Russian brides you see here are real. Read more about MeetBrides and how we are different here.

Registration is free and you can use the site for free. That means you can browse the profiles and receive your first letters free of charge. If you want to use the Services to send ladies gifts, you buy credits and pay as you go.

The single ladies on our website are Ukrainian and Russian women who—like you—are looking for love. They come to us because love is hard to find in their own country. In Russia, women outnumber men by 10 million! Most of these single ladies have a higher education, successful career, healthy lifestyle and a great zest for life. They are sophisticated women who feel that they are ready to expand their horizon and look for their perfect match worldwide. They are not afraid of new challenges and the adjustment of moving to a new country. They just want to be happy and married, no matter where in the world that happiness takes them. Read more about Russian girls here.

We are very strict about making sure the women you see on this international dating site are real. We meet with them in person to verify they are who they say they are. Each female profile goes through 4 stages of verification: a woman fills out a questionnaire, provides her passport, signs an agreement with the site and that she is really looking for her love and provides her photos.

As we understand how difficult it might be to find your only one among a thousand gorgeous ladies, we have improved our Search options and implemented Advanced search that will make it easier to find exactly what you are looking for. Perhaps you want to meet a lady of a certain religion or you want to meet someone with children. If so, this page will be a good start for you.

You must be registered to be able to view full female profiles and all the photos in the profile, as well as to be able to write a woman a letter or write a woman in a chat.

Visit our JOIN US page and fill out your information, or use a quick registration option through your gmail account. Registration is free. After registering, you will get access to the ladies' profiles, including images and videos.

If you forgot your password, go to Login and click on Forgot your login or password? . You will be asked to provide your email or login. You will receive a temporary password which you can change after you are logged in.

If you do not remember your login or the email you used to register, please use the Contact page to get in touch with customer support. Please provide as much information as possible, such as name on the account, country, date of your last visit (approximately) and our support team will get back to you as soon as possible.

You can change your email or password under My services – Account settings. However, you can't change your login because this information was set during your profile creation, please use the Contact page to get in touch with customer support.

If you are not interested in receiving our weekly notifications about new ladies that join our website, offers and promotions, or MeetBrides news, you can always unsubscribe from these emails in your account under My services – Notification settings.

We value the confidentiality of our clients and your trust in us, and we will not share your personal data without your knowledge. We use your personal information only for registration purposes, to contact you if needed, to process your payment for services, and to confirm your identity during the contact. We follow an established order of security to preserve your personal safety and protect your information. Don't forget that only you are responsible for a safety of your account, so protect your password and e-mail address.

To send letter to a lady, go to her profile and click on the mail button, located to the right of her picture.

You are able to attach one image to each message, not larger than 2MB. After an image is sent the first time, it is added to your My Images folder so you do not have to upload it each time you want to send that same image. You can easily find sent images right next to the Upload Image button when sending messages to ladies.

To use the Video Chat service, you can follow Chat link, located on the tool bar or My service – Live Chat.

We offer all kinds of services to help you court that special lady and get to know her better. With Virtual gifts , you can send cute, fun, interesting and romantic messages that any lady will like and appreciate. Visit the lady's profile to use one of these services or check out Gifts box – Virtual gifts to see incoming surprises from ladies. Horoscopes and Zodiac sign compatibility will help you to find out more about a lady's character and might even help you to choose the best sign for yourself, as people tend to believe and trust stars with their meanings.

You can receive video messages from the ladies and send them yours by uploading file from your computer and attaching it to the letter. Requirements: supported formats .flv .avi .mpg .mpeg .wmv and size max 100 MB.

You can view and enjoy ladies private photo galleries. credits will be charged from your account to open each gallery and it will be available for you to view for free for the following 30 days.

This short information video will allow you to look at the lady for free, find out her goals and desires on our dating service. In the Hello Video lady briefly tells about herself, her intentions, describes a man of her dreams etc.

You can send photos in the chat in several formats (jpeg, gif, png) and also receive photos from the girls in the same formats. Please notice that the charge of credits will be applied for sending and opening each photo.

As you know our site differs from other social sites. The ladies live in the Ukraine and other countires and although almost all of them have smart phones, very few of them have computers and access to the Internet.
Even smaller number of the ladies speak English. So in order to be able to reach the ladies in all cities of the Ukraine and make it affordable for them, we incur considerable expenses in maintaining offices/Internet café, where the ladies can use the computer in certain areas 24/7 and use the help of our translators.
There are always managers and administrators in the offices who will interview the new ladies in person, register them and check the passport and other relevant information in order to validate the ladies.
The ladies can sign up for a new photo session free of charge for them, when it is time to update their profile and or they want to add new photos to their album. The ladies can come to the office for the text chat and video streaming in order to talk to their beloved ones any time convenient for them.

Please go to Buy credits, select the required number of credits and purchase amount, then select the most convenient payment system for you and click on Pay Now. Select Payment Type and follow the further instructions.

VIP Members receive exceptional assistance from our customer support team, individual personal matchmaker help, and a highlighted profile to be displayed for ladies that shows the status of that Member. And a huge advantage - with every purchase of a VIP you get 5 free messages to send to the ladies!

Please go to My statistics - Become VIP, and exchange your points for VIP membership.

VIP status can be achieved after you collect 500 points. You can see amount of earned points under My statistics.
If you would like to get VIP Status please go to My statistics - Become VIP, and exchange your points for VIP membership.

For each credits purchase you get a certain amount of points:

If credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.

Yes, you can use credit card to pay for the service. The information about your credit card is impenetrable. Purchasing information which you put on our sire cannot be saved, because during our processing we use the SSL technology of encryption. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS and this means that your information cannot be saved even if your Cookies are switched on.

There could be several reasons why it did not go through, including - the payment was not completed on your end, the information did not match, the card issuer declined transaction, you are making payment from other location/country etc.
Those are some of the most common reasons of declined payments and they can be resolved on your end by contacting your bank and confirming these payments or with our help.

Meanwhile, just remembers that you have few other options to make payment on our website - please don't hesitate and try any of the below:

• E-Merchant - accepts Visa and Mastercard
• Multicards - accepts Visa and American Express
• Western Union - send cash from anywhere in the world (online or in the bank facility)
• Paypal might be available per request - just ask!

You're not required to fill out the whole profile, but it will help you meet the ladies who interest you. Just like you are looking for as many details as possible in a lady's profile, these ladies would like to read about you and see your pictures as well. Also, A picture in your profile will show ladies that you are serious about your search. We suggest you read some tips about selecting the image for your profile here.

To upload an image to your profile, go to My profile – Photo Album – Edit – Add. Your image should be displayed shortly after you upload it and we confirm it. You also have an option to remove images, hide them, or set one as primary.

If you'd like to update your profile, add some information or delete it, please visit My profile menu. You will be able to change your personal information ( including name, date of birth, country, city and age of the lady you are looking for), your details (such as weight, height, languages you speak, etc – details that used most of all for the search purposes), and answer our questionnaire (for ladies to learn more about your personality, life position and purposes).

If you have found your match and would like to remove your profile, please, let us know about it and tell us your story as we want to hear all about it! Also, please tell us if our service is not meeting your expectations so we can improve. You can close your profile at any time. You can find this option under Account settings.

We accept all types of major credits cards, prepaid cards, payments through PayPal and direct wire transfers via Western Union and MoneyGram.

If credits were not deposited to your account immediately, please allow us up to 24 hours to process your order. If by that time the deposit was not made, please feel free to contact us to follow up with your order.

To get in touch with us you can use our Online live help or direct US phone number for your convenience +1(929)999-1772.

Your satisfaction is important to MeetBrides Team. We cordially hope you find our dating services helpful and convenient. If for any reason you are not completely satisfied, please contact us on Contact Us page and we will try to do our best to resolve your concerns quickly and fairly. We believe that providing great service to our customers is the key. Please be sure to tell us the reason of your discontent, so we can prevent this kind of issue from happening in future.

Credits can be refunded to your account in any of the following situations:

• Credits for phone calls, contact requests and gifts are not eligible for a refund.
• You have sent duplicative letters to the same lady by mistake (or got repetitive letters from the lady by mistake).
• Other reasons which are provided by you and accepted by MeetBrides.

The information about your credit card is impenetrable. Purchasing information which you put on our site cannot be saved, because during our processing we use the SSL technologies of grinding. You can check this yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS. That means that your information cannot be saved even if your Cookies are switched on.

If you have a question not answered above, please feel free to contact us for assistance!